These terms govern your use of the Jalivo platform. Please read them carefully before registering or placing any bets. By using Jalivo, you agree to everything set out below.
Important: These Terms and Conditions form a legally binding agreement between you and Jalivo. If you do not agree with any part of these terms, you must not use the Jalivo platform. Continued use of Jalivo after any update to these terms constitutes your acceptance of the revised version.
By accessing, registering on, or using the Jalivo platform — whether through the website at jalivo.app or through the Jalivo mobile application — you confirm that you have read, understood, and agree to be bound by these Terms and Conditions in full. These terms apply to all users of the Jalivo platform, including registered players, visitors, and anyone who interacts with any part of the Jalivo service.
These Terms and Conditions should be read alongside Jalivo's Privacy Policy and Responsible Gaming Policy, both of which form part of the overall agreement between you and Jalivo. If there is any conflict between these documents, these Terms and Conditions take precedence unless otherwise stated.
Jalivo reserves the right to update or modify these terms at any time. When changes are made, the updated version will be published on this page with a revised effective date. It is your responsibility to check this page periodically. Your continued use of Jalivo after any changes are posted constitutes your acceptance of the new terms.
To register and use the Jalivo platform, you must meet all of the following eligibility requirements at the time of registration and at all times during your use of the platform:
Age Verification: Jalivo takes age verification seriously. We reserve the right to request documentary proof of age at any time. If a player is found to be under 18, their account will be immediately suspended, all winnings will be forfeited, and any deposits will be returned to the payment method used.
Each player is permitted to hold only one account on the Jalivo platform. Creating multiple accounts — whether under the same name, the same payment method, the same device, or the same IP address — is strictly prohibited and will result in the suspension or permanent closure of all associated accounts.
You are solely responsible for maintaining the confidentiality of your account login credentials. Jalivo will never ask you for your password via email, chat, or any other channel. If you believe your account has been accessed without your authorisation, you must contact Jalivo support immediately at [email protected].
Jalivo reserves the right to verify your identity at any point. This may include requesting a copy of a government-issued ID, proof of address, or proof of the payment method used. Failure to provide requested documentation within a reasonable timeframe may result in account suspension or the withholding of withdrawals until verification is complete.
One account per player. If Jalivo detects that a player has created multiple accounts to claim bonuses or circumvent restrictions, all accounts will be closed and any associated balances or winnings may be forfeited without notice.
Jalivo supports deposits and withdrawals via bKash and Nagad — the payment methods most widely used by players in Bangladesh. All transactions on the Jalivo platform are processed in Bangladeshi Taka (BDT).
Deposits are credited to your Jalivo account promptly after confirmation from the payment provider. Minimum and maximum deposit amounts are displayed at the time of transaction and may vary depending on your account tier and the payment method used.
If a withdrawal request is flagged for review — for example, due to unusual activity or pending verification — Jalivo will notify you and aim to resolve the matter as quickly as possible. Jalivo is not liable for delays caused by third-party payment providers.
All bets placed on the Jalivo platform are subject to the specific rules of the game being played. These rules are available within each game section and should be read before placing any bet.
Once a bet has been confirmed and accepted by the Jalivo system, it cannot be cancelled or amended by the player. Jalivo reserves the right to void any bet that was placed in error, placed on an event with an incorrect price, or placed in circumstances where a technical fault affected the outcome.
Fair Play: Jalivo is committed to providing a fair gaming environment. All game outcomes are independently verified and our RNG systems are regularly audited to ensure integrity. If you believe a game result was incorrect, contact our support team within 24 hours of the event.
Jalivo offers bonuses and promotional offers to both new and existing players from time to time. Each bonus or promotion is subject to its own specific terms, including wagering requirements, eligible games, minimum deposit thresholds, and expiry dates. These specific terms will be clearly communicated at the time the offer is presented.
If you have any questions about the terms of a specific bonus or promotion, contact Jalivo support before accepting the offer. Once a bonus has been claimed, the associated terms are considered accepted.
Jalivo is committed to promoting responsible gaming across the platform. We provide a range of tools to help players manage their activity, including deposit limits, session time reminders, and self-exclusion options. These tools are available directly from your account settings or by contacting our support team.
Gaming on Jalivo should be an enjoyable form of entertainment. If you feel that your gaming activity is becoming problematic — or if someone close to you has raised concerns — we strongly encourage you to make use of the responsible gaming tools available on the platform and to seek support if needed.
For full details on Jalivo's responsible gaming tools and commitments, visit the Responsible Gaming page.
The following activities are strictly prohibited on the Jalivo platform. Engaging in any of these behaviours will result in immediate account suspension, forfeiture of balances, and may be reported to relevant authorities where applicable:
Zero Tolerance: Jalivo operates a zero-tolerance policy toward fraud, cheating, and abuse. Any player found to be engaging in prohibited conduct will have their account permanently closed and all associated funds may be forfeited. Jalivo cooperates fully with law enforcement authorities in cases involving illegal activity.
All content on the Jalivo platform — including but not limited to the website design, logos, graphics, game interfaces, text, software, and any other materials — is the property of Jalivo or its licensors and is protected by applicable intellectual property laws.
You are granted a limited, non-exclusive, non-transferable licence to access and use the Jalivo platform for personal, non-commercial purposes only. You may not copy, reproduce, distribute, modify, create derivative works from, or commercially exploit any part of the Jalivo platform without prior written permission from Jalivo.
To the fullest extent permitted by applicable law, Jalivo shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of the platform, including but not limited to loss of winnings, loss of data, or interruption of service.
Jalivo makes no warranty that the platform will be available at all times, free from errors, or free from viruses or other harmful components. While we work hard to maintain a stable and secure service, temporary outages or technical issues may occur.
Note: Nothing in these terms limits Jalivo's liability for fraud, gross negligence, or any other liability that cannot be excluded under applicable law.
You may close your Jalivo account at any time by contacting our support team at [email protected]. Upon closure, any remaining balance in your account will be returned to your registered payment method, provided all verification requirements have been met and there are no outstanding issues with the account.
Jalivo reserves the right to suspend or permanently close any account at its discretion, including in cases where:
In cases where an account is closed due to a breach of these terms, Jalivo reserves the right to withhold any remaining balance pending investigation. If the investigation confirms a breach, the balance may be forfeited in full.
Jalivo may update these Terms and Conditions at any time. When we make material changes, we will notify registered players via email or through a notice on the platform. The updated terms will take effect from the date they are published on this page.
If you do not agree with any changes to these terms, you should stop using the Jalivo platform and close your account. Continued use of the platform after the effective date of any changes constitutes your acceptance of the revised terms.
Stay informed: We recommend bookmarking this page and checking it periodically. The "Last Updated" date at the top of this page will always reflect when the most recent changes were made.
If you have any questions about these Terms and Conditions, or if you need clarification on any point, please do not hesitate to get in touch with the Jalivo support team. We're available around the clock and will do our best to respond promptly.
Our terms exist to protect players, not to confuse them. Here's what that commitment looks like in practice.
Jalivo writes its terms in clear, straightforward English. No legal jargon designed to confuse. If something isn't clear, our support team is available 24/7 to explain it in plain terms before you commit.
If you ever have a dispute with Jalivo — about a game outcome, a withdrawal, or a bonus — we have a clear process for resolving it fairly. Every complaint is reviewed by a senior member of the team, not just a first-line agent.
Jalivo handles your personal data in accordance with its Privacy Policy. We do not sell your data to third parties and we use industry-standard encryption to keep your information secure at all times.
Jalivo's deposit and withdrawal rules are clearly stated upfront. No hidden fees, no surprise conditions on withdrawals. What you see when you make a transaction is what you get — every time.
Every Jalivo bonus comes with clearly stated wagering requirements and expiry dates. We don't bury conditions in footnotes. If a bonus has a requirement attached, you'll see it before you claim — not after.
Responsible gaming isn't an afterthought at Jalivo — it's built into the platform. Deposit limits, session reminders, and self-exclusion tools are all available directly from your account settings, no hoops to jump through.