Gaming on Jalivo should always feel like fun — never like a burden. We've built a full set of responsible gaming tools directly into the platform so you stay in control, every session, every day.
Responsible gaming is not just a checkbox for Jalivo — it's a genuine commitment that shapes how we build and operate the platform. We believe that online gaming should be an enjoyable form of entertainment, and that every player deserves the tools and information they need to keep it that way.
The reality is that for most players, gaming on Jalivo is a fun way to spend time and test their skills. But we also know that for a small number of people, gaming can become a problem. That's why Jalivo has invested in a full suite of responsible gaming features that are available to every registered player, completely free of charge, at any time.
Whether you want to set a daily deposit limit, take a short break from the platform, or exclude yourself entirely for a longer period, all of these options are built directly into your Jalivo account. You don't need to call anyone or fill out a complicated form — you can manage your responsible gaming settings yourself, instantly, from your account dashboard.
Our promise: Jalivo will never use dark patterns, manipulative notifications, or pressure tactics to encourage you to play more than you want to. If our responsible gaming systems flag your account, we will reach out — not to sell you something, but to check in and offer support.
Jalivo gives every player direct access to a range of practical tools designed to help you stay in control of your gaming. Here's what's available and how each one works.
All limits take effect immediately when you reduce them. Increases to limits are subject to a 24-hour cooling-off period. This is intentional — it gives you time to make sure an increase is really what you want.
Problem gambling can develop gradually and is not always easy to recognise in yourself. Jalivo encourages all players to check in with themselves regularly. The following are common warning signs that gaming may be becoming a problem.
Spending more money on gaming than you planned or can afford
Chasing losses — continuing to play to try to win back money you've lost
Feeling anxious, irritable, or restless when you're not playing
Hiding your gaming activity from family or friends
Borrowing money or selling possessions to fund gaming
Neglecting work, studies, or family responsibilities because of gaming
Feeling like you need to bet larger amounts to get the same excitement
Repeatedly trying to cut back on gaming but finding it difficult
If any of these signs feel familiar, please take them seriously. Recognising the problem early makes it much easier to address. Use Jalivo's self-exclusion tool, take a break, and consider reaching out to a support organisation.
Take a moment to honestly answer the following questions. If you answer "yes" to two or more, it may be worth speaking to someone or using Jalivo's responsible gaming tools.
Have you ever spent more time or money on gaming than you originally intended?
Have you ever felt the need to bet more money to get the same level of excitement?
Have you ever tried to win back money you lost by continuing to play?
Have you ever felt restless or irritable when trying to reduce or stop gaming?
Has gaming ever caused problems with your relationships, work, or finances?
Have you ever hidden your gaming activity from people close to you?
Two or more "yes" answers? That's a signal worth paying attention to. You don't have to be in crisis to ask for help. Contact Jalivo support at [email protected] or use the self-exclusion tool in your account settings right now.
Setting up your responsible gaming tools on Jalivo takes less than two minutes. Here's how to do it step by step.
Go to jalivo.app and sign in with your registered email and password.
Click on your profile icon in the top right corner and select "Account Settings" from the dropdown menu.
In the settings menu, find the "Responsible Gaming" section. All available tools are listed here in one place.
Select the tool you want to use — deposit limit, session limit, cool-off, or self-exclusion — and enter your preferred settings. Confirm your choice.
Restrictions take effect the moment you confirm them. You'll receive a confirmation email from Jalivo as a record of the change.
If you have any difficulty accessing these tools or need help setting them up, contact Jalivo support at [email protected]. Our team is available 24 hours a day, 7 days a week, and will assist you without judgment.
Jalivo is strictly an 18+ platform. We verify the age of every player during the registration process and conduct additional checks when accounts are flagged for review. We take underage gambling extremely seriously and have zero tolerance for any attempt to circumvent our age verification systems.
If you share a device with younger family members, we strongly recommend using parental control software to prevent access to online gaming platforms. You should also keep your Jalivo login credentials private and never share your account with anyone, regardless of their age.
If you believe a minor has accessed a Jalivo account, please contact us immediately at [email protected]. We will investigate and take appropriate action, including closing the account and returning any deposits.
If gaming is affecting your life, you don't have to deal with it alone. Jalivo's support team is available around the clock and will listen without judgment.
Every responsible gaming feature on Jalivo is free, instant, and accessible directly from your account — no phone calls, no waiting.
Cap your daily, weekly, or monthly deposits at any amount you choose. Reductions apply instantly; increases require a 24-hour review period so you always have time to reconsider.
Set a maximum session length and Jalivo will automatically log you out when your time is up. A simple way to keep gaming sessions short and intentional.
Periodic on-screen reminders show you exactly how long you've been playing and how much you've wagered. Choose your reminder interval and stay aware of your session at all times.
Need a short break? Take 24 hours, 48 hours, or up to 30 days away from Jalivo. Your account is suspended immediately and cannot be reactivated until the period ends.
Exclude yourself for 3 months, 6 months, 1 year, or permanently. Self-exclusion is immediate, irreversible for the chosen period, and removes you from all Jalivo marketing lists.
Set a hard cap on how much you can lose in a day, week, or month. Once your limit is hit, betting is paused until the period resets — protecting your bankroll automatically.