Jalivo Privacy Policy

1 Introduction

Jalivo ("we", "us", "our") operates the online gaming platform available at jalivo.app and through the Jalivo mobile application. As the operator of this platform, Jalivo is the data controller responsible for the personal information you provide when you register, play, or interact with any part of the Jalivo service.

This Privacy Policy explains how Jalivo collects, uses, stores, and protects your personal data. It also explains your rights in relation to that data and how you can exercise them. This policy applies to all registered players, visitors to the Jalivo website, and anyone who downloads or uses the Jalivo app.

By registering on Jalivo or continuing to use the platform, you confirm that you have read and understood this Privacy Policy. If you do not agree with how Jalivo handles your data, you should not use the platform. If you have any questions about this policy at any point, you can contact us at [email protected].

2 Data We Collect

Jalivo collects personal data in several categories depending on how you interact with the platform. The table below gives a clear overview of what we collect and why.

We do not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, or health data unless it is directly relevant to a responsible gaming assessment and you have provided it voluntarily.

3 How We Collect Your Data

Jalivo collects your personal data through several channels. Understanding how we gather information helps you stay in control of what you share with us.

• Registration form: When you create a Jalivo account, you provide your name, email address, phone number, date of birth, and preferred payment method.
• Identity verification: When we ask you to verify your identity, you may upload a copy of your national ID card, passport, or other government-issued document.
• Transactions: Every deposit and withdrawal you make on Jalivo generates a transaction record that includes the amount, date, time, and payment method used.
• Platform activity: As you use the Jalivo platform, we automatically record data about the games you play, the bets you place, and how long you spend on the platform.
• Device and browser data: Our servers automatically log your IP address, device type, operating system, and browser version each time you connect to Jalivo.
• Cookies and tracking technologies: Jalivo uses cookies and similar technologies to remember your preferences and improve your experience. See Section 9 for full details.
• Support interactions: When you contact our support team via live chat or email, we retain a record of that conversation to help resolve your query and improve our service.

4 How We Use Your Data

Jalivo uses your personal data only for legitimate purposes directly related to operating the platform and serving you as a player. We do not use your data for purposes that are unrelated to the Jalivo service, and we do not sell your data to advertisers or data brokers.

• To create and manage your Jalivo account and verify your identity.
• To process your deposits and withdrawals securely and accurately.
• To detect and prevent fraud, money laundering, and other prohibited activities.
• To monitor your gaming activity for responsible gaming purposes and intervene if we identify signs of problem gambling.
• To send you important account notifications, such as transaction confirmations, security alerts, and policy updates.
• To send you promotional communications about Jalivo offers and bonuses — but only if you have opted in to receive them. You can opt out at any time.
• To improve the Jalivo platform by analysing how players use it and identifying areas for enhancement.
• To comply with our legal and regulatory obligations, including anti-money laundering (AML) requirements.
• To resolve disputes and enforce our Terms and Conditions.

5 Legal Basis for Processing

Jalivo processes your personal data on one or more of the following legal bases, depending on the specific purpose of the processing:

• Contract performance: Processing your data is necessary to fulfil our contractual obligations to you as a registered Jalivo player — for example, processing your deposits and withdrawals.
• Legal obligation: Jalivo is required by law to collect and retain certain data, including identity verification records and transaction histories, for anti-money laundering and regulatory compliance purposes.
• Legitimate interests: Jalivo has a legitimate interest in processing data to prevent fraud, maintain platform security, and improve the service we offer to players.
• Consent: Where we rely on your consent — for example, to send you marketing communications — you have the right to withdraw that consent at any time without affecting the lawfulness of processing carried out before withdrawal.

6 Sharing Your Data

Jalivo does not sell, rent, or trade your personal data to third parties. However, there are limited circumstances in which we may share your data with trusted third parties in order to operate the platform effectively and comply with our legal obligations.

• Payment processors: We share the minimum necessary financial data with bKash, Nagad, and other payment providers to process your transactions. These providers are bound by their own privacy and security obligations.
• Identity verification providers: When we carry out KYC checks, we may use a third-party verification service. These providers process your data solely for the purpose of verifying your identity on our behalf.
• Game providers: Some games on the Jalivo platform are provided by third-party game studios. These providers may receive limited technical data necessary to deliver the game experience.
• Regulatory and law enforcement authorities: Jalivo may be required to disclose your data to regulatory bodies or law enforcement agencies where required by law or where we have a legitimate reason to believe that disclosure is necessary to prevent illegal activity.
• IT and security service providers: We use trusted technology partners to host and secure the Jalivo platform. These partners access data only as necessary to provide their services and are contractually bound to protect it.

7 Data Retention

Jalivo retains your personal data only for as long as it is necessary for the purposes for which it was collected, or as required by law. The retention periods we apply vary depending on the type of data and the reason it was collected.

• Account data is retained for the duration of your account and for a period of five years after account closure, in line with standard anti-money laundering requirements.
• Transaction records are retained for a minimum of five years from the date of the transaction.
• Identity verification documents are retained for five years after the end of the business relationship.
• Support correspondence is retained for two years from the date of the last interaction.
• Marketing preferences and opt-in records are retained until you withdraw your consent or close your account.

When data is no longer required, Jalivo securely deletes or anonymises it so that it can no longer be linked to you as an individual. If you request deletion of your data before the end of a mandatory retention period, we will restrict processing of that data to the minimum necessary to comply with our legal obligations.

8 Security Measures

Jalivo takes the security of your personal data seriously. We implement a range of technical and organisational measures to protect your data against unauthorised access, loss, alteration, or disclosure.

• All data transmitted between your device and the Jalivo platform is encrypted using industry-standard TLS (Transport Layer Security) protocols.
• Sensitive data, including passwords and financial information, is stored in encrypted form and is never stored in plain text.
• Access to personal data within Jalivo is restricted to staff members who need it to perform their job functions, and all staff are trained in data protection best practices.
• Jalivo's platform infrastructure is hosted on secure servers with regular security audits and penetration testing.
• We monitor our systems continuously for unusual activity and have incident response procedures in place to address any potential data breaches promptly.

9 Cookies and Tracking Technologies

Jalivo uses cookies and similar tracking technologies to make the platform work properly, remember your preferences, and understand how players use the site so we can keep improving it.

• Essential cookies: These are required for the platform to function. They handle things like keeping you logged in during a session and remembering your language preference. You cannot opt out of essential cookies.
• Analytics cookies: These help us understand how players navigate the platform — which pages are visited most, where players drop off, and how long sessions last. This data is aggregated and anonymised.
• Functional cookies: These remember your preferences, such as your preferred game category or display settings, so you don't have to set them every time you visit.
• Security cookies: These help us detect and prevent fraudulent activity, including identifying unusual login patterns or suspicious device behaviour.

You can manage your cookie preferences through your browser settings. Note that disabling certain cookies may affect the functionality of the Jalivo platform. For full details on the cookies we use, please refer to our Cookie Notice, which is available on request from [email protected].

10 Your Privacy Rights

As a Jalivo player, you have a number of rights in relation to your personal data. Jalivo is committed to honouring these rights promptly and without unnecessary barriers.

To exercise any of these rights, contact Jalivo at [email protected] with the subject line "Privacy Request". We will respond within 30 days. In some cases — particularly where legal retention obligations apply — we may not be able to fulfil a deletion request in full, but we will always explain why.

11 Children's Privacy

The Jalivo platform is strictly for adults aged 18 and over. We do not knowingly collect personal data from anyone under the age of 18. If you are a parent or guardian and believe that a minor has registered on Jalivo or provided us with personal data, please contact us immediately at [email protected].

Upon receiving such a notification, Jalivo will promptly investigate, close the account, delete any associated personal data, and return any deposits made to the payment method used — in line with our age verification and responsible gaming commitments.

12 Changes to This Policy

Jalivo may update this Privacy Policy from time to time to reflect changes in our data practices, legal requirements, or the services we offer. When we make material changes, we will notify registered players by email and post a notice on the platform. The updated policy will take effect from the date it is published on this page.

The "Last Updated" date at the top of this page will always reflect when the most recent changes were made. We encourage you to review this policy periodically so you stay informed about how Jalivo handles your data. Continued use of the platform after any changes are posted constitutes your acceptance of the updated policy.

13 Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way Jalivo handles your personal data, please get in touch. Our team is available around the clock and will do our best to respond to privacy-related queries within 30 days.